We design, build, and operate autonomous AI agents that reason, use tools, and execute real business workflows — backed by secure, scalable cloud infrastructure.
A chatbot answers questions. An agent completes tasks. We build agentic systems with planning, memory, tool use, and guardrails, designed for production from day one.
Supervisor–worker architectures that decompose complex tasks and route them to specialised agents.
Agents grounded in your documents, databases, and APIs — answers with citations, not hallucinations.
Agents that operate your actual systems: CRM, ERP, ticketing, spreadsheets, internal APIs.
Approval gates, escalation paths, and audit trails so autonomy never outruns accountability.
Continuous evals, tracing, and cost dashboards — you see what agents do and how well they do it.
Prompt-injection defence, data isolation, and regional data residency built into the stack.
A layered design: every agent action passes through guardrails and is fully traced, while the orchestrator coordinates specialised workers over your data and tools.
Agents that resolve tickets end-to-end: triage, look up orders, issue refunds within policy, and escalate edge cases to humans.
Support · CXExtract, classify, and cross-check contracts, invoices, and regulatory filings — with citation back to the source page.
Legal · FinanceNatural-language questions over your warehouse: agents write SQL, validate results, and produce charts and narratives.
BI · AnalyticsContinuous scanning of literature, competitors, and regulations — daily digests with verified sources, tuned to your watchlist.
Life Sciences · StrategyReconciliation, order entry, and compliance checks across systems that never got APIs — agents bridge the gap.
Operations · FinanceIncident-response agents that gather diagnostics, propose remediation, open PRs, and document the fix.
IT · EngineeringAgent systems are only as reliable as the platform they run on. We provide the full stack — architecture, migration, and 24/7 managed operations.
Landing zones, network design, IaC (Terraform), and workload migration to leading cloud platforms with minimal downtime.
Monitoring, patching, backup, cost optimisation (FinOps), and incident response under defined SLAs.
Identity and access management, encryption, network segmentation, and compliance-aligned configurations.
A staged approach that de-risks AI adoption: prove value on a narrow scope before scaling.
Process mapping, data audit, feasibility scoring, and ROI baseline. Typically 1–2 weeks.
A working agent on your real data and one real workflow — not slides. 2–4 weeks.
Golden-set testing against human baselines; security review and red-teaming.
Production rollout in your VPC with CI/CD, guardrails, and approval workflows.
24/7 monitoring, continuous evals, model updates, and monthly value reporting.
A chatbot generates responses. An agent pursues goals: it plans multi-step tasks, calls tools and APIs, checks its own results, and asks for human approval when stakes are high. The engineering difference is state management, tool orchestration, and evaluation — that is where we focus.
Yes. We deploy inside your VPC or on-premises where required. Retrieval indexes, logs, and traces stay in your environment; model calls can be routed to region-appropriate endpoints, and PII is redacted before leaving your boundary.
We are model-agnostic. We benchmark candidate models against your actual tasks during the prototype phase and route different steps to different models where that improves cost or quality — including open-weight models hosted privately.
Three layers: grounding (RAG with citations, structured tool output), verification (critic agents and golden-set evals before every release), and containment (sandboxed tools, approval gates for irreversible actions, and full audit logs).
Discovery is a fixed-fee engagement. Prototypes are scoped per workflow. Production builds and managed operations are priced on scope and SLA. Contact us for a tailored proposal — we would rather quote a concrete plan than a vague range.
Describe the process you want to automate — we will respond with a feasibility view and a suggested first step.
Email: bertonheisme@gmail.com
Hong Kong SAR